GEZE Services
We offer comprehensive customer- and solution-oriented services for planning, installing, and maintaining GEZE products.
Services
GEZE Services
At GEZE, our goal is your long-term satisfaction, and we want our products to meet your needs in a reliable and trouble-free way. That’s why our emphasis is on comprehensive advice and services so highly – throughout the entire project cycle. You’ll find a list of many of our services below.
COMFORT SERVICE CONTRACT
GEZE Service
By choosing GEZE you are assured of quality and safety. And our involvement does not stop after delivery of our applications. With our service department we offer the possibility to keep your application in optimal condition. So that reliable and safe operation of your window and door systems remains guaranteed in the future.
View the benefits of a comfort service contract below:
| ADVANTAGES SERVICE CONTRACT | WITHOUT CONTRACT | WITH CONTRACT |
| Preventive maintenance according to checklist maintenance book | x | ✓ |
| Security analyses EN 16005 after annual maintenance | x | ✓ |
| Preventive annual maintenance checks | x | ✓ |
| Discount on spare parts | x | 10% |
| Discount on hourly rates and call-out charges | x | 10% |
| Priority when reporting a fault | x | ✓ |
| Support by telephone out of office hours | x | ✓ |
| Response time faults within 24 hours | x | ✓ |
Tools
Helpful tools for your projects
In addition to personal consultation, we support you with the GEZE tools right from the planning stage directly at the workplace, but also during the installation of our solutions. With GEZE Tools you can make your projects more efficient and look forward to a relaxed implementation of your project. We support you in your daily work with important information, configuration tools and special products. For example, doors and windows can be planned online.
Window calculation program
WinCalc
Time-saving, easy-to-use and convenient, WinCalc takes care of complex calculations associated with designing a window system. This programme allows you to calculate manual as well as motorised ventilation windows, smoke and heat extraction (RWA) windows and NRWGs and also to design the appropriate smoke and heat extraction (RWA) emergency power control unit.
Powerturn door computer
Powerturn door computer
Determine easily and quickly which application areas the Powerturn is best suited for: By entering just a few details, the online door calculator can provide definitive statements about the possible door leaf widths and weights.
GO TO THE POWERTURN DOOR COMPUTER
Configuring automatic door systems, including cable plans
The GEZE client portal offers you the option of the straightforward planning and configuration of automatic door systems. After completing the configuration, you will automatically receive a cable plan. This does more than just simplify the planning process: Since the plans are assigned to a specific order, they also help to compile accurate documentation. To start with the planning process now, simply log on to our client portal:
GO TO THE CONFIGURATION OF AUTOMATIC DOOR SYSTEMS IN THE GEZE CLIENT PORTAL
Revolving and curved sliding doors tool
The GEZE client portal offers you the option of the straightforward planning and configuration of revolving and curved sliding doors. To start with the planning process now, simply log on to our client portal:
GO TO THE REVOLVING AND CURVED SLIDING DOOR TOOL IN THE GEZE CLIENT PORTAL
MSW configuration tool
Comprehensive projects can be created for manual sliding wall systems (MSW systems) based on just a few details. Automatically generated layout and detail drawings simplify and expedite the installation of the system. The configured MSW systems can then conveniently be ordered directly through our client portal.
GO TO THE MSW CONFIGURATION TOOL ON THE GEZE CLIENT PORTAL
Pendulo configuration tool
Design a complete solution from a single source, quickly, easily and individually with the Pendulo configuration tool. You can also conveniently place the order directly online. The system will be installed quickly, without any labour-intensive interventions in the floor, the walls or the ceiling.
GO TO THE PENDULO CONFIGURATION TOOL ON THE GEZE CLIENT PORTAL
Cable planning © GEZE GmbH
Cable planning © GEZE GmbH
Cable planning
When transferring the configuration results from the WinCalc control centre configuration to the GEZE client portal, users will now also automatically receive a cable plan in accordance with the customised property-specific details. This does more than just simplify the planning process. Since the plans are assigned to a specific order, they also help to compile accurate documentation.
Service case © GEZE GmbH
Service case for window drives
The service case provides everything for the on-site commissioning and testing of window drives from the IQ windowdrive series from GEZE, even without any power connection. This means they can be signed-off on as soon as possible. Using this standalone solution as an interface between the drives and the ST 220 GEZE service terminal, the stroke and the speed of the drives can be adjusted quickly and easily. The compact case is suitable not only for modern RWA drives, but also for 24 V drives without bus technology.
Would you like more information about the service cases? Call the GEZE hotline on +352-20-33-43-51.
GEZE door list management
Door lists generally serve as a basis for drafting the text for a tender as they allow for all door requirements to be gathered together as comprehensively as possible. Clear menu navigation, comment fields and comfort functions greatly assist users when filling out the GEZE door lists. At the same time, the many explanations offer you help with decision making. GEZE provides users with an easy-to-use solution.
Haven’t found what you need?
Perhaps you have completely different requirements and are looking for the right solution approach?
No problem! We can help you to develop a service concept tailored to your individual needs at any time. Just get in touch! We look forward to meeting your needs - precisely and cost-effectively.
Get in touch
Report malfunction
Need a service technician?
© GEZE GmbH
Our specialists are ready to help you! Our service department is available 24 hours a day. Please contact our service department on +352-20-33-41-17.
If you do not have a service contract, we will ask you for additional information. You can submit your additional information via the service form. As soon as we have received your request, we will contact you within one working day.
Looking for spare parts?
We stock a full range of original replacements parts, including for older systems. We offer competent consultancy and quickly available parts which we can get to you the next day if necessary.
Please contact us via phone +352-20-33-41-17 or e-mail:
Training
More expertise with GEZE training sessions
© Karin Fiedler / GEZE GmbH
Our training centre offers a comprehensive qualification programme for GEZE products. Our training and seminars programme enables you to obtain certificates of competence for commissioning GEZE products, and complete seminars on standards and directives. Stay up to date! In addition to our product training sessions, which are primarily designed to appeal to installation companies, we also offer separate events for architects and planners. Participants learn about topics such as door automation, door technology and safety technology, and together develop solutions for complex door standards.
We would be happy to prepare a customised training programme for you.
Individual training courses
We would also be glad to create individualised training courses for you, which may even take place outside of the GEZE training centre. Send us an e-mail or give us a call at +352-20-33-41-17
Tools & aids
Tools and aids for planning and installing GEZE products
In addition to personal advice, we can support you with a variety of apps and tools, which you can use in your everyday work to plan, install, and maintain building management systems: for example in configuring the Powerturn, calculating the system design of windows, or planning and configuring a variety of doors. Our GEZE YouTube channel also provides lots of helpful videos on installing GEZE products.
Glossary
The GEZE glossary of technical terms explains key terms related to door, window and safety technology from “A” for activation devices to “V” for ventilation.
GO TO THE GLOSSARY
Modification & modernisation
From consultation to installation
GEZE Service @work © Karin Fiedler / GEZE GmbH
Generally speaking, the expected lifetime and useful life of building technology has always been shorter than that of the building itself. But new standards and legislation are changing expectations, especially with regard to building safety.
GEZE supports you in modifying outdated equipment to improve the utility and safety of your systems. Modernisations bring the products up to the latest technical standards. In addition, key functional parts can be retrofitted to improve operating properties. GEZE offers forward-thinking product solutions and long-term expertise.
Downloads
Information on our company, products, and services
You will find extensive materials in our download area. Further product information is available from the GEZE customer portal. If you need additional information, please don’t hesitate to contact us personally.
Contact
Comprehensive and user-friendly
© Karin Fiedler / GEZE GmbH
To serve you even better and more comprehensively, we offer a variety of services, applications and portals for your added convenience and to open up new usage options.
Request access